Frequently Asked Questions — Fullhouse
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Frequently Asked Questions

⭐️ POPULAR QUESTIONS

What are your operating hours?

Our Showroom is open daily from Monday to Sunday, 11am - 9pm excluding public holidays. Our Office operating hours are from Monday to Friday, 9am - 6pm excluding public holidays.


Where is your showroom?

Our showroom is located at 51 Sims Avenue, Singapore 387414. You can take an 8 minute walk from Kallang MRT or take buses 2, 13, 67, 80, 100 for two stops to Yi Xiu Fty Bldg. Google Maps


Can I have the dimensions or material of the product?

Product information such as dimensions and materials are listed together with our products under ‘Product Details’. Here’s an example:


Can your products be customised or made to measure?

Apart from colour selection, we dont offer size customisation or made to order service at the moment.


Do you provide any styling advice for my home?

Our Customer Experience Team at the showroom will be best suited to advise you on styling. The experience will be enhanced when you can actually feel the product. 


Where is your furniture from?

We curate, source and manufacture all of our furniture from all over Southeast Asia. Hence, in order to bring you the most stylish designs, the pre-ordering process could take about 2-4 weeks!


🛋 PLACING AN ORDER

How do I make a purchase?

To place an order, just add the items you like to cart by pressing ‘Add to cart’. After finalising your selection, press checkout and you can proceed by making payment and filling in your delivery information. Once you have completed your purchase, you will receive your order confirmation via the email address you have provided us with. Our team will then notify you in 2-3 working days about your confirmed delivery date.


I would like to buy in bulk.

If you’d like to purchase items in bulk and would like a discounted price, you may fill up our General Form indicating your request and our team will assist you.


🚚 DELIVERY

What are your delivery and installation charges?

Shipping is free for orders above $250, otherwise, delivery fees are a flat rate of $38. We provide free installations for all our products!


Do you deliver on weekends?

We deliver on Saturdays. There will be no deliveries on Sunday.


Do you ship internationally?

We do not ship internationally at the moment.


Can you help me dispose my old furniture?

Yes! We provide disposal services with a charge. To request us to dispose of your existing furniture, you may add our 'Small/ Medium/ Large/ Extra Large Disposal Service' item to cart after choosing your preferred furniture type and make payment as per normal.


Can I choose my delivery date?

You can note down your preferred delivery date under the delivery notes at check out and our team will take note of it! Do note that delivery dates are subjected to Fullhouse’s stock availability and delivery schedule.


How can I change my delivery date?

If you’d like to change your delivery details prior to delivery, you may fill up our Delivery Form. Requests made less than 2 working days from the date of delivery will incur a $38 admin fee to cover the costs of re-arranging the last minute changes to your delivery.


Can I self-collect my furniture?

You may opt for self collection as your preferred delivery method at check out. Our team will then send you an email notification within 1-2 working days letting you know when your order is ready for collection. If you require your items urgently, you may contact us via our Live Chat with your order number from Monday to Friday, 9am-6pm.

Depending on whether your item requires assembly beforehand, we would need 1 working day for us to process your order.


How long can you hold my order?

Once you've confirmed your delivery date at the point of purchase, we'll be able to hold your item(s) for 30 calendar days starting from your first arranged delivery date. A storage fee will be imposed if you require us to store your item(s) for more than 30 days.

Monthly storage fee = 5% of affected item(s) price

For example:
First arranged delivery date is scheduled on 5th May. 
Any delivery date requested by customer from 5th June onwards will incur additional storage fees. Do take note that storage fees are charged on a monthly basis per item.


What happens if my furniture cannot fit into the lift or doors?

In the event that your product can't fit into the lift, staircase charges of $10 per item, for every non-lift accessible level will be charged and will be capped at a maximum of 6 levels for the safety of our delivery team.

💸 PAYMENT

What payment methods do you accept?

We accept payment via Visa, Master, Nets, Paynow, Hoolah instalment plans and Atome instalment plans.


What is Atome instalment payment?

Atome instalment plans are split into 3 payments, 3 months with 0% interest fee and you get $10 off your purchase for new users. There is a credit limit of $2,000 for debit cards and $4,000 for credit card users. You can get more information about how it works here.


What is Hoolah instalment payment?

Hoolah instalment plans are split into 3 payments, 3 months with 0% interest fee. There is a credit limit of $3,750 for debit and credit card users. You can get more information about how it works here.


Are taxes included in your prices?

As we want to be transparent with our product cost, we have excluded tying the cost of our products with the 7% GST charge. The GST charge will only be displayed upon checkout.


How do I apply a discount code?

Once you get to your cart, find the total order amount and below, you’ll find a section 'Add coupon code' where you can input the discount code. This discount will be reflected directly on your order total.


How do I use my gift card?

Once you’ve been issued a gift card, you will be notified via email. You can then click on the pink button and proceed with placing your order as per normal. Gift cards do not have an expiry date and can be used unlimited times.