Support Forms 🛠 — Fullhouse
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Support Forms 🛠

If you like to reach a member of our team, please use the form below. We aim to reply you within 3 working days. If you are a customer, help us serve you better by having your order details ready.


General Enquiries

 If you like to reach a member of our team, please use the form below. We aim to reply you within 3 working days.

General Enquiry Form

Defects, Damages, Warranty

It really helps if you send us a few photos of the damage or any other issues. Our team will assess your concern and let you know how to return the item, or arrange for a collection. We'll either give you a refund, arrange for a repair, or order you a replacement. Please fill out this form below.

It's important that you inspect your order on delivery confirming that it's in good condition. But if we've missed something or sent you the wrong thing, just let us know within 14 days. If you're unsatisfied, let our delivery colleagues know on the spot or note this on the form below.

Over this period we don’t want you to worry so we have extended our returns period from 14 days to 30 days to give you plenty of time to book in a return with us.

Servicing Form

Change Delivery Date

If you like to change your delivery date, please do so at least 5 days before to avoid extra charges.

Delivery Form

Refunds, Exchange & Returns

If you don't like what you have purchased, just contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).

If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted here.

Over this period we don’t want you to worry so we have extended our returns period from 14 days to 30 days to give you plenty of time to book in a return with us.

Exchange & Returns Form