Privacy Policy — Fullhouse
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Privacy Policy

 Information Collection

1.1.         Personal data means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include names, gender, age, marital status, date of birth, contact information such as your address, email address or telephone number, facial photographs and video images, financial information such as credit card numbers, debit card numbers or bank account information, IP address, transaction information and history based on your activities on our website and applications.

1.2.         In order to provide a better service to you, we may collect and process the following data about you through the following methods:

1.2.1. Information that you voluntarily provide us by accessing our website (https://www.fullhouse.sg) and/or social media platform or pages (collectively "our sites"). This includes information provided at the time of registering to use our sites, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our sites;

1.2.2. If you contact us, we may keep a record of that correspondence;

1.2.3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;

1.2.4. Details of transactions you carry out through our sites or at any of our showrooms and outlet, and of the fulfilment of your orders;

1.2.5. Details of your visits to our sites and the resources that you access;

1.2.6. From third party sources, including but not limited to affiliated entities, business partners and your family members or friends who provide your personal data to us on your behalf for us to render our services (e.g. delivery services).

1.2.7. We may automatically collect some information about your computer or mobile device when you visit our sites. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer etc.), and referring website. We also may collect information about your online activity while using our sites.

1.3.         You can choose not to provide the information to us, but in general some information about you is required in order for you to use some of our services (including but not limited to registering as a member; placing an order, submitting reviews, and participate in contests or promotions) or for us to provide you with services, respond when you; ask us a question, or otherwise enter into any business transactions with you.

1.4.         If you are a minor under 18 years of age, please obtain consent from your parent or guardian before you submit any personal data to us. If you are a parent or guardian of a minor and you have reason to believe your child or ward has provided us with their personal data without your prior consent, please contact us to request for erasure of their personal data.

Uses Made Of The Information

2.1.         The purposes for which information may be used by us include:

2.1.1.     Ensuring that content from our sites is presented in the most effective manner for you and for your computer;

2.1.2.     Providing you with alerts, newsletter, education materials or information that you requested or signed up to;

2.1.3.     Carrying out our obligations arising from any contracts entered into between you and us;

2.1.4.     To communicate with you and to respond to your questions or complaints;

2.1.5.     Allowing you to participate in interactive features of our service, when you choose to do so;

2.1.6.     Designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;

2.1.7.     Legal proceedings, including collecting overdue amounts and seeking professional advices;

2.1.8.     Researching, designing and launching services or products including seminars/events/forums;

2.1.9.     Promoting and marketing services and products subject to your consent; or

2.1.10.    Any purposes that is required or permitted by the law.

2.2.         We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. We will not contact you for marketing purposes unless with your consent, or we are exempted by applicable law from having to obtain consent. You may choose not to receive promotional materials, by simply telling us (see below “YOUR CONSENT AND RIGHTS” for contact details), and we will cease to do so, without charge.

Disclosure Of Your Information

3.1.         We will keep the personal data we hold confidential but may disclose or share your information with:

3.1.1.     Personnel, agents, advisers, auditors, contractors, financial institutions, and third party service providers (including but not limited to payment processing, I.T. services, business analytics, data analytics, customer service, marketing and other professional services) in connection with our operations or services;

3.1.2.     Our offices, affiliates, business partners and counterparts in connection with the purposes described in Clause 2 above;

3.1.3.     Persons under a duty of confidentiality to us; or

3.1.4.     Regulatory authorities, government or public agencies.

3.2.        We may need to share your information with certain third parties to perform services on our behalf. Examples include but are not limited to fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.

3.3.         We may also disclose or share your information:

3.3.1.     In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

3.3.2.     When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or our sites, our customers, or others; and in connection with our Terms and Conditions and/or other agreements.

3.3.3.     In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

3.4.         If you were referred to our sites from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We do not have control or limitations on the referring websites’ use of your personal information and we encourage you to review the privacy policies of any website that referred you here.

Non-Personal Identification Information

4.1.         We may collect non-personal identification information about you whenever you interact with our sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our sites, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

5.1.         Our sites may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. We use cookies to:

5.1.1.     Enable our sites to recognise your device and to provide features to you while using our sites;

5.1.2.     Remember information that you may previously entered to enable us to improve and customise your experience on our sites to your preference; and

5.1.3.     Improve navigation and to collect aggregate information.

5.2.         Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

5.3.         We may use Google Analytics on our sites. Google Analytics use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our sites. The information collected through these means (including IP address) is disclosed to Google Analytics, who use the information to evaluate use of our sites. Google Analytics may use the data collected to contextualise and personalise the marketing materials of their own advertising network. More information about Google Analytics can be found below:

5.3.1. Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google's ability to use and share information collected by Google Analytics is in accordance with their policies: http://www.google.com/policies/privacy/partners/

5.3.2  You can prevent Google's collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).

5.4.         You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites.

Security

6.1.         All information you provide to us is stored on our secure servers.[ 2]  Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorised access.

6.2.         Any payment transactions will be encrypted using SSL technology.

6.3.         Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.4.         Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot be held responsible for unauthorised or unintended access that is beyond our control, such as hacking or cybercrimes. We do not provide any guarantee against security breaches, nor do we make any warranty, guarantee, or representation that your use of our sites is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities. We also do not guarantee the security of data that you choose to send us electronically. Sending such data is entirely at your own risk. If you find that there are security risks in your account or password, please contact us, so that we can take appropriate measures.

External Links

7.1.         If any part of our sites links you to other sites, those sites do not operate under this policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Your Consent And Rights

8.1.         By using our service, making an application or visiting our sites, you consent to the collection and use of your information and other activities as outlined in this policy. By using our sites, you signify your acceptance of this policy.

8.2.         If you need to access, view, correct, supplement, or partially delete the stored personal data, or for wish us to provide relevant information or documentation concerning our collection, use or disclosure of your personal data, please contact us at +65 3138 5353. We may request you to provide relevant personal information data or other verification methods to confirm your identity before responding to your request. Where permitted by law, we may charge a reasonable fee for processing any data access request.

8.3.         You may withdraw your consent to the use of your personal data for direct marketing purposes at any time. If you wish to withdraw your consent to the use of your personal data for direct marketing purposes, please call us at +65 3138 5353, chat with us on live chat or send your requests in our General Support form.

Changes To Our Privacy Policy

9.1.         We may periodically update, revise, change and/or modify this Privacy Policy from time to time without notice to you. The updated policy will supersede earlier versions and will apply to personal data provided to us previously.