I would like to return a product
If you’d like to return your product(s), you can do so within 30-days from your delivery date with the below conditions:
After receiving a confirmation on the return, you can return your item(s) to our warehouse at 14 Kaki Bukit View, Singapore 415950 during Fullhouse’s office hours (Monday – Friday, 9am – 6pm).
Products that are not eligible for return
You may submit your request through our support forms here.
I am seeking a refund
If you require Fullhouse to pick up the returning item(s) from your delivery address, all delivery costs are non-refundable. As such, you will be refunded the following amount:
In the event where lift or stair access is not available, Fullhouse reserves the right to reject the return request.
An email confirmation will be sent to you when Fullhouse has received the returned product(s) and the refund will be issued to you on the following 29th of the month. (eg: Jennie’s return request has been approved and she has returned her product to Fullhouse warehouse on 15th December. Her refund will be processed to her by 29th December)