Returns & Refunds — Fullhouse
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Returns & Refunds

I would like to return a product

If you’d like to return your product(s), you can do so within 30-days from your delivery date with the below conditions:

  • in original packaging
  • Without damage and/or defect
  • After receiving a confirmation on the return, you can return your item(s) to our warehouse at 14 Kaki Bukit View, Singapore 415950 during Fullhouse’s office hours (Monday – Friday, 9am – 6pm).

    Products that are not eligible for return

  • Products marked as ‘Display Set,’ ‘AS-IS’ or ‘Final Sale’
  • Mattresses, pillows, mattress protectors that are not in their original packaging
  • Products described as ‘Made to Order’
  • Customized products
  • Requests made after the 30-day return policy
  • You may submit your request through our support forms here.

    I am seeking a refund

    If you require Fullhouse to pick up the returning item(s) from your delivery address, all delivery costs are non-refundable. As such, you will be refunded the following amount:

  • Refunded Amount = Final Paid Price (After discount code, if any) - Delivery Fee (if applicable)
  • In the event where lift or stair access is not available, Fullhouse reserves the right to reject the return request.

    An email confirmation will be sent to you when Fullhouse has received the returned product(s) and the refund will be issued to you on the following 29th of the month. (eg: Jennie’s return request has been approved and she has returned her product to Fullhouse warehouse on 15th December. Her refund will be processed to her by 29th December)