Shipping & Returns — Fullhouse
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Shipping & Returns

Delivery Information

Fullhouse provides standard delivery within Singapore from 9am-6pm, Monday to Saturday, excluding Public Holidays. A SMS notification with a more detailed delivery timing will be sent 2-3 days before the scheduled delivery date. Another SMS notification will be sent to you 30-45 minutes before our delivery team arrive.


Delivery Fee

Standard deliveries are a flat rate of $38. Orders above $250 are entitled to free delivery.


Delivery Lead Times

Delivery lead times are subjected to stock availability. In stock items can be delivered in 3 working days while Items that require pre-ordering, you can expect up to 3-4 weeks of lead time.

To find out if an item is available in-stock or requires pre-ordering, it can be found under the tag of the product. Feel free to contact us via Live Chat regarding product availability if you're unsure. We're online from 9am-6pm, Monday to Friday.

Once you've made your purchase, you will receive an email confirmation. After which, our team will inform you of your delivery date within 2-3 working days. You may request for a preferred date of delivery under 'Delivery Note' during checkout and we'll try our best to accommodate. Unfortunately, delivery timings cannot be guaranteed or confirmed, a detailed delivery time range will be given via SMS 2-3 days before the scheduled date of delivery.


Change of delivery date

If you’d like to change your delivery details prior to delivery, you may fill up our delivery support form here. Requests made less than 2 working days from the date of delivery will incur a $38 admin fee.


Missed delivery

For missed deliveries, you may choose to contact us at +65 3138 5353 or email us at help@fullhouse.sg. A rescheduling fee of $38 will apply before we proceed with rescheduling your delivery to another day.


Storage Charge

Once you've confirmed your delivery date at the point of purchase, we'll be able to hold your item(s) for 30 calendar days starting from your first arranged delivery date. A storage fee will be imposed if you require us to store your item(s) for more than 30 days.

Monthly storage fee = 5% of affected item(s) price

For example:
First arranged delivery date is scheduled on 5th May. 
Any delivery date requested by customer from 5th June onwards will incur additional storage fees. Do take note that storage fees are charged on a monthly basis per item.


Staircase Charge

Before placing an order, please ensure your items will fit through doors, staircases, lifts or any enclosed areas while transporting your item to you. Product dimensions can be found under ‘Product Details’ on our website.

If our delivery team is unable to proceed with the delivery due to size limitations of the lift or a working elevator is unavailable, staircase charges are charged at $10 per item, per every non-lift accessible level. Transporting of item(s) will be capped at a maximum of 6 levels for the safety of our delivery team. The charges are as follows:

Fullhouse reserves the right to reject the transport of your item for 7 levels and higher. Your item will be returned to our warehouse and kept for 7 calendar days. During this period, you may choose to contact a third party mover to deliver your item, Fullhouse will not be liable for any damages made during the moving process. If your item is left uncollected for more than 7 days, the amount will be refunded through the initial payment platform with no additional charge.

Product Issue

I received a damaged/wrong item, what do I do?
It is important that you inspect your order upon delivery as we’ll require you to sign to confirm that it’s in good condition. In the event that you’ve spotted a damage or defect on the item, you may inform us within 2 calendar days from your delivery. Send us a request via our Service Recovery form. Once we receive your request, a repair or exchange of the product will be followed.


Fast Delivery

For in-stock items, Fullhouse provides fast delivery service of 3 working days from date of purchase. ‘3 Days Delivery’ tag indicates the eligibility of the product for fast delivery. Alternatively, you may contact us via Live Chat during our operating hours.

Fast deliveries are time and labour sensitive, any cancellation or change of delivery date in less than a working day from your scheduled delivery date will incur a $38 administration fee. We seek your kind understanding as this is the only way so we can continue to provide customers with fast delivery.


Self Pick-up 

If you’ve chosen self pick up, an email will be sent to you in 1-2 working days regarding the date of collection. If you require your item(s) urgently, you may contact us via our Live Chat with your order number from 9am-6pm, Monday to Friday.

Do note that certain items require assembly beforehand, you can expect at least a day of lead time before collection.


Return & Exchange

If you're unsatisfied with your product, you may request for return & exchange within 5 calendar days from your delivery date. Just submit a request through our support form here. The following are to be strictly followed when requesting for a return & exchange.

Return

To be eligible for a return, please ensure that your item(s) meet the below requirements:
  • Within 5 days from delivery date
  • New and Undamaged

Non-returnable items include:

  • Item(s) marked as “As-is” or “Clearance”
  • Display sets
  • Bedframes, Wardrobes, TV wall cabinets, Mattresses
  • Customised items

On the day of collection, our team of professionals will inspect the item and check if all criteria for the return are met before we proceed. Products that have scratches, marks, stains or any other modifications will not be accepted. Fullhouse reserves the right to reject any returns if item(s) does not meet the above conditions.

Exchange

Once your item has been collected, you're eligible for an item exchange of the same value or less. Any remaining amounts will be credited back to you in the form of a gift card for your future purchases. If you'd like to exchange for an item of a greater value, we’ll issue you a gift card with your total order amount for you to make a purchase again, any additional charges will be topped up by you. Delivery fee will be waived for orders above $250. Note that exchanges are subjected to Fullhouse’s stock availability and delivery lead times.