Shipping & Returns — Fullhouse
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Shipping & Returns

Delivery Information

Fullhouse provides standard delivery within Singapore from 9am - 6pm, Monday to Saturday, excluding Public Holidays. A SMS notification will be sent to the customer 2 - 3 days before the scheduled delivery date with a specified time range. Another SMS notification will be sent to you 30 - 45 minutes before our delivery team arrives at your arranged delivery address.


Delivery Fee

Standard deliveries are a flat rate of $38 and free for all orders above $250.


Delivery Lead Times

Delivery lead times are subjected to Fullhouse stock availability. In stock item(s) can be delivered in 3 working days and item(s) that require pre-order need about 3 - 4 weeks of lead time.

Look out for the blue tag, “3 Days Delivery” for fast delivery and the grey tag, ”Pre-order” for pre-order item(s) under the product title on our website. Please feel free to contact us via Live Chat regarding product availability if you're unsure. We're online from 9am - 6pm, Monday to Friday, excluding public holidays.

Fast Delivery Tag example:

Pre-Order Tag example:

 

Once you've made your purchase you will receive an email confirmation. After which, our team will inform you of your delivery date within 2-3 working days. You may request for your preferred date of delivery under 'Delivery Note' during checkout and we'll try our best to accommodate. Unfortunately, delivery timings cannot be guaranteed or confirmed, a detailed delivery time range will be given via SMS 2-3 days before the scheduled date of delivery.

Change of delivery date

If you’d like to change your delivery details prior to delivery, you may fill up our delivery support form here. For requests made less than 2 working days from the date of delivery the customer will incur a $38 admin fee.

For example, the delivery was first scheduled to be delivered on 29th June, Tuesday. The customer will not be charged a rescheduling admin fee if the request was made before/on 24th June, Thursday. The $38 admin fee will only be charged to the customer if the request was made on either 25th June, Friday or 28th June, Monday, 2 working days from before the date of delivery.


Missed delivery

To reschedule your missed delivery, please contact us at our support hotline, +65 3138 5353 or email us at help@fullhouse.sg. A rescheduling fee of $38 will be charged to the customer before Fullhouse proceeds to confirm the rescheduled delivery date.


Storage Charge

Once you've confirmed your delivery date at the point of purchase, we'll be able to hold your item(s) for 30 calendar days starting from your first arranged delivery date. A storage fee will be charged if you require us to store your item(s) for more than 30 days.

Storage fee every 30 days = 5% of affected item(s) price

For example:
First arranged delivery date is scheduled on 5th May. Any delivery date requested by the customer from 4th June onwards will incur additional storage fees. Do take note that storage fees are charged on a monthly basis per item.


Staircase Charge

Before placing an order, please ensure your items will fit through doors, staircases, lifts or any enclosed areas while transporting your item to you. Product dimensions can be found under ‘Product Details’ on our website.

If our delivery team is unable to proceed with the delivery due to size limitations of the lift or a working elevator is unavailable, staircase charges will be charged at $10 per item per floor. Due to workplace safety, there will be a limit of 5 ascended floors only. These fees also apply to staircases within landed properties or HDB maisonettes. The charges are as follows:

Fullhouse reserves the right to reject the transport of your item for 6 levels and higher. Your item will be returned to our warehouse and kept for 7 calendar days. During this period, you may choose to contact a third party mover to deliver your item. Fullhouse will not be liable for any damages made during the moving process with a third party company. If your item is left uncollected for more than 7 days, the amount will be refunded through the initial payment platform at no additional charge.

Product Issue

It is important that you inspect your order upon delivery as we’ll require you to sign to confirm that it is in good condition. In the event that you’ve spotted a damage or defect on the item, you may inform us within 2 calendar days from your delivery. Send us a request via our Service Recovery form here. Once we receive your request, a repair or exchange of the product will be provided.


Fast Delivery

For in-stock items, Fullhouse provides a fast delivery service of 3 working days from date of purchase. ‘3 Days Delivery’ blue tag indicates the eligibility of the product for fast delivery. You can find this blue tag under the product title on our website. Alternatively, you may contact us via Live Chat during our operating hours, 9am - 6pm, Monday to Friday.

Fast Delivery Tag example:

Fast deliveries are time and labour sensitive, any cancellation or change of delivery date in less than a working day from your scheduled delivery date will incur a $38 administration fee. We seek your kind understanding as this is the only way so we can continue to provide customers with fast delivery.


Self Pick-up 

If you’ve chosen self pick up, an email will be sent to you in 1-2 working days regarding the date of collection. If you require your item(s) urgently, you may contact us via our Live Chat with your order number from 9am - 6pm, Monday to Friday.

Do note that certain items require assembly beforehand, you can expect at least a day of lead time before collection.


Return & Exchange

If you're unsatisfied with your product, you may request for return & exchange within 5 calendar days from your delivery date. Just submit a request through our support form here. The following are to be strictly followed when requesting for a return & exchange.

Return

To be eligible for a return, please ensure that your item(s) meet the below requirements:

  1. Within 5 calendar days from delivery date
  2. New and Undamaged

Non-Returnable Item(s) include:

  1. Item(s) marked as “As-is” or “Clearance”
  2. Display sets
  3. Bedframes, Wardrobes, TV wall cabinets and Mattresses
  4. Customised items

On the day of collection, our team of professionals will inspect the item and check if all criteria for the return are met before we proceed. Products that have scratches, marks, stains or any other modifications will not be accepted. Fullhouse reserves the right to reject any returns if item(s) does not meet the above criteria.

Exchange

Once your item(s) have been collected, you're eligible for an item(s) exchange of the same value or less. Any remaining amounts will be credited back to you in the form of a gift card for future purchases with Fullhouse. 

If you'd like to exchange for an item of a greater value, we’ll issue you a gift card with your total order amount for you to make a purchase again, any additional charges will be covered by you. 

Delivery fee will be waived for orders above $250. Note that exchanges are subjected to Fullhouse’s stock availability and delivery lead times.