Terms & Conditions — Fullhouse
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Terms & Conditions

  1. Upon confirmation, a 50% deposit payment is required. Full payment must be made 5 working days prior to the scheduled delivery date.

  2. Fullhouse reserves the right to retain the Product(s) in the event the customer fails  to pay in full purchase price. Arrangements for delivery of the Product(s) will only be made after the customer has made full payment.

  3. You may make payment for the Product(s) using Paynow, Master/Visa, Atome (Instalment plans).

  4. Change of pre-ordered products are subjected to 20% of the sales values and must be done before confirmation of delivery date. Changes of customized products are subjected to approval.

  5. Delivery charges of $38 are chargeable upon purchase.

  6. Product may vary slightly from images due to natural materials (marble, wood and leather grains) or due to photoshoot lighting conditions and screen display settings.

  7. Fullhouse reserves the rights to schedule the delivery date and time. If the customer is not at the delivery address at the mutually agreed time, Fullhouse reserves the right to charge the customer for the cost involved in the re-delivery of the good(s).

  8. Second delivery charges will be imposed in the event of a last minute delivery changes instructed by the Customer. (Minimum of 3 Working days)

  9. Disposing or rearrangement of existing furniture upon delivery is not provided unless otherwise stated.

  10. All Good(s), except display sets, are sold and delivered in good working condition and are covered with a minimum of one (1) year warranty from the date of delivery, against manufacturing defects. (Refer to our warranty scheme)

  11. Customers shall bear all repairs costs that are carried out for defects that do not qualify under the warranty scheme, or for those beyond the warranty period.

  12. Fullhouse should be discharged from any liabilities arising from injuries, expenses, damaged or consequential loss, which may be attributed to the use of Good(s).

  13. Customer shall inspect the Good(s) upon delivery. Should there be any visual/superficial defects, the Customer must notify Fullhouse within 24 hours after the delivery. FullHouse reserves the rights not to address any complaints on superficial defects after the stipulated time frame.

  14. All transactions and customer’s information are kept with the strictest confidence and collected solely for the purposes of completing sales transactions.

  15. In the event of Customer changing his/her mind after delivery has been fulfilled and request for an exchange, a 20% restocking fee will apply on those Good(s) returned by the Customer. However, Fullhouse reserves the right to refuse the Good(s) if they are not returned in good and original conditions. Should the Customer require Fullhouse to collect the Good(s) on their behalf, second delivery charges as determined by Fullhouse will apply.

  16. The date and time of delivery shall not be a significant term of the Sales Agreement. The date and time is only given as an approximate, and is subjected to other internal and external factors that Fullhouse shall not be held accountable for.

  17. Fullhouse shall not be liable or be deemed to breach the conditions of Sale if the delivery is delayed due to unforeseen circumstances that are beyond Fullhouse control. Fullhouse may however choose to substitute the delayed Good(s) with others of equivalent value, subject to the Customer’s agreement.